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How Apple iPhone Exchange works?
- Share your old phone detailsOnce you have decided which phone to buy, to view the exchange offer, allow access to auto-detect your old phone details or enter them manually
- Check applicable Exchange Cashback valueCashback value is proposed based on the old product details.
- Place the order for your new phone and select preferred mode to get Exchange CashbackPlace the order for your new phone along with exchange offer. Remember to select your preferred payment mode for receiving Exchange Cashback
- Your new phone would be deliveredYour new phone order will be delivered as per the scheduled post which your exchange order will be processed
- Hand over your old/exchange productYour old phone will be picked up separately after successful delivery of your new phone. Please note that the physical condition of the old product such as major screen damage, severe cracks on body and/or power on or difference in IMEI, issues will lead to cancellation of exchange
- Receive Exchange CashbackUpon successful pick-up of your old phone, the Exchange Cashback value will be credited to your preferred payment mode within 2 business days
The exchange product will be rejected if
- The phone does not power on
- The brand or model is different from what was mentioned by you on Tata CLiQ at the time of purchase of your new phone
- Screen lock (all forms of screen lock viz. pattern, pin, password, fingerprint, face recognition, smart lock, etc. need to be deactivated) or iCloud lock (Apple) is not removed
- IMEI No., on dialing *#06#, does not match with that provided by you on Tata CLiQ at the time of purchase of your new phone
Questions? / FAQs
To verify if your old phone qualifies for the Exchange Offer, check the list of eligible devices against the new phone you are buying.
Submit your old phone details, check the proposed Exchange Cashback and place order for your new phone. Pick-up of your old phone will be scheduled after delivery of your new phone, and you will receive your Exchange Cashback within 2 working days of pick-up confirmation.
Your old phone will be picked up by us after your new one is delivered. Kindly keep your old phone ready with all your data backed up, and screen lock, iCloud account lock removed on your device.
The IMEI number can be found by dialing *#06# on your phone
You need to mention only one of the IMEI numbers while filling the form.
Yes. The phone needs to be in working condition. It also needs to have all screen locks disabled and the iCloud Account unlocked to enable pick-up by our partners.
No. You may only exchange one device at a time.
No. The delivery address and pick-up address must be the same.
No. Unfortunately, the old phone you have handed over for exchange cannot be shipped back to you. We will be refunded the value of your new phone after deducting promotional cashback, if any.
No. You can only exchange the phone for which you have provided details.
Kindly ensure all your data is backed up and cleared from your old phone before handing over for exchange. You may also remove any external memory card. TATACLiQ.comor the logistic partner will not be responsible for any misuse of your data as a result. In the event the device is not working, or the pick-up executive is not able to do an iCloud unlock check, screen lock check and IMEI check due to your phone being “factory reset” the exchange may not go through.
When you avail the exchange offer, our courier partner picks up your old device right from your doorstep. It is then shipped to the seller in lieu of the new device. The pickup charge covers pickup from your doorstep, packing and shipping of your old device.